New Windows!
CASE STUDY | Windows | Gene Roach
Objectives
To replace numerous 20+ year old wood windows throughout home. Existing windows looked really bad, with extensive wood rot and water damage. The old windows had been patched and painted over many times. Customers were fed up with the issues they were having and called Durante to solve their problem permanently.
What we did
Mr. and Mrs. Roach found our company in the Clipper Magazine and called us for a free in home estimate. They needed to replace their old wood windows in their garden-style home with new windows that would be durable and require little to no maintenance. Durante installed new vinyl tan colored insulated double hung windows in their home. Here’s the notes from our interview with the customer:
US: Mr. Roach, what type of windows did you have before, and what type of problems were you having?
MR. ROACH: I had old wood windows, they were dry-rotting and we’ve tried to repair them several times. We decided to get them replaced once and for all.
US: What were some of the features you like about your new windows?
MR. ROACH: We like the tilt in feature also like the screens so we can raise the windows to let the fresh air in.
US: So what led you guys to Durante over the competition?
MR. ROACH: We saw the ad in Clipper, so we decided to investigate. When the rep came out and showed us the samples, we were impressed with the quality of the product. We were a good fit with the rep. I am familiar with building products; I saw the quality and I wanted something long lasting. The discount was good too.
US: Mr. Roach what do you think about everything so far?
MR. ROACH: Love it. The workers did a good job and now I don’t have to worry about it.
US: Mr. Roach, we appreciate you for taking the time to answer our questions. Thanks very much.
MR. ROACH: No problem.
The Results
After many, many years of dealing with old rotting wood windows, Mr. and Mrs. Roach has finally put an end to their maintenance chores once and for all!
Durante’s window installers efficiently replaced all the old wood windows with new vinyl windows. The entire process was completed in one day. The new windows made a night and day difference in how Mr. and Mrs. Roach felt about their home’s appearance. Now when they look at their windows, they love what they see.
Learn More
If you have been thinking about replacing your old windows and would like to learn more about what Durante Home Exteriors can do for you, then please contact us today. Just fill out the contact form to your right and we will be in touch right away. We’ve been replacing windows for 20+ years and have a proven track record for satisfying our customers and getting the job done right.
Project Highlights
- Remove existing old rotten wood frame windows
- Prepped all window openings for the new product
- Installed tan colored vinyl windows with insulated frames and insulated glass packages
- Completed the installation within 1 day; Cleaned jobsite thoroughly before leaving
- Customer fully satisfied with work performed
Featured Customer Review
When the rep came out and showed us the samples, we were impressed with the quality of the product. We were a good fit with the rep. I am familiar with building products; I saw the quality Durante had and I wanted something long lasting. The discount was good too.
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We love our new sunroom! Our expectations have been exceeded! Jack was very pleasant to work with. He managed the job from start to finish very well. Everything took place as scheduled and was done in a timely manner. John and his crew did a very thorough job. They were punctual and clean throughout the entire process. The workmanship is impeccable. We couldn’t be more pleased!
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YOU CAN EXPECT US TO EXCEED YOUR EXPECTATIONS.
At Durante, our first priority is to provide you with the absolute best in craftsmanship and professionalism. Why? Because your home is a lifetime investment and you deserve to work with a locally owned and operated contractor you can trust, from start to finish.
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